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>> Congress programme |
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Agenda |
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Wednesday 08.09.2010
(only for congress participants without accompanying persons; max. 100 people) |
13:30
Duration: 4.5 hours |
Guided tour on the hospital: € 50.00
(not included in the registration fee)
Meeting point: University Hospital Zurich
Main entrance, 100 Rämistrasse
 Hospital Visit Tour
Make your own way to the meeting point
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Programme: |
| 13:40 |
Welcome address and information about University Hospital Zurich (USZ) |
| 14:00 |
Tour of USZ:
- Clinical service: heart surgery
- Teaching and research, pathology |
| 15:00 |
Cake and coffee |
| 15:30 |
Bus transfer from USZ:
(Meeting point: USZ main entrance, 100 Rämistrasse)
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1st option: to Waid City Hospital
2nd option: to the Department of Psychiatry, University Hospital Zurich |
16:00
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Welcome address and information
about Waid City Hospital about the PUK
(Stadtspital Waid)
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16:30
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Presentation and tours
of Waid of PUK
- Acute geriatrics - Innovative healthcare
- Emergency surgery models in universitary psychiatry |
17:30
18:00
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Drinks reception and close
Return bus to hotels |
From around 16.00 |
Registration open for Congress attendees |
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CONGRESS PROGRAMME |
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Thursday, 9. September 2010 |
| From 08:30 |
REGISTRATION DESK OPEN |
| 09:00 |
General Meeting of the European Association of Hospital Managers (EAHM) |
| 10:30 |
Opening ceremony
Rolf Gilgen, President of the Swiss Association of Hospital Managers (SVS) (CH)
Paul Castel, President of the European Association of Hospital Managers (F)
City Councillor Dr. Claudia Nielsen, Head of the City of Zurich's Department of Health and the Environment (CH)
State Councillor Dr. Thomas Heiniger, Head of the Department of Health of the Canton of Zurich (CH)
Pascal Strupler, Director of the Federal Office of Public Health
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| 11:30 |
Real Healthcare Reform: Safety First - The Intrinsic Property of Financial, Operational, and Clinical Success
Dr. Charles Denham, Chair of the National Quality Forum |
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LUNCH |
| 13:30 |
Golden Helix Award
Gabriele Kirchner, Managing Director of the Verband
der Krankenhausdirektoren Deutschlands e.V. (D) |
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Congress moderator: Nicole Westenfelder, Editor, Schweizer Fernsehen (CH) |
| 14:00 |
BLOCK 1
Quality and quality improvement: concept, implementation and communication
Anthony Staines, Ph.D. associate professor at IFROSS, University of Lyon, Project Manager 'Patient security' Fédération des hôpitaux vaudois, Prilly Switzerland, Vice-president of sanaCERT Switzerland, Berne |
| 14:30 |
Lack of transparency with regard to quality is unsettling patients
Erika Ziltener, President of the DVSP, the umbrella organisation for Swiss patient centres (CH)
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| 15:00 |
Postersession: announcement |
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BREAK |
16:00 |
BLOCK 2
The communication of risks - the risks of communication
*Prof. Dieter Conen, President of the Patient Safety Foundation (CH) |
| 16:30 |
Quality: The managers' point of view
Prof. Hubert J.J.M. Berden (NL) |
| 17:00 |
Quality of Health Care: health economics versus health politics
Dr. Gediminas Cerniauskas, Health Care Reform Expert
(LT) |
| 19:30 |
RECEPTION BY THE GOVERNMENTS OF THE CANTON AND THE CITY OF ZURICH AT LAKE SIDE RESTAURANT, ZURICH |
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Friday, 10. September 2010 |
08:30 |
BlOCK 3
The role of the top management team in enhancing quality of care through integrated care pathways
Conor Hannaway, BCL, BL, MSc (Mgt), Chief Executive, SHRC Limited (IRL)
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| 09:00 |
The pitfalls and use of outcome indicators, taking post-surgical infections as an example
Prof. Dr. med. Nicolas Troillet, Central Institute, Health Network, Sion (CH)
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| 09:30 |
Planned patient pathways in the management of cancer
Johannes Gaub, Medical Directeur Sygehus Lillebaelt, (DK) |
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BREAK |
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BLOCK 4
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| 10:30 |
Clinical risk management - a management tool for hospitals
Peter Gausmann, Head of Gesellschaft Risiko-Beratung mbH, Detmold (D) |
| 11:00 |
Value creation by service outsourcing in healthcare
Jeff Gravenhorst, Group CEO ISS Global, Copenhagen (DK) |
| 11:30 |
'Credo driven quality: what is the product?'
Peter Steinmann, Regional Vice President, Johnson & Johnson AG, Spreitenbach (CH) |
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LUNCH |
| 13:30 |
Postersession: Prize award |
14:00 |
BLOCK 5
Using European Union Structural Funds for top quality of healthcare
Dominik Gryszówka, Head of Bureau of International Projects, John Paul II Hospital in Krakau (PL) |
| 14:30 |
Quality: Practical examples and experiences from Austria
Dr. Michael Heinisch, Managing Director of the Vinzenz Gruppe, Krankenhausbeteiligungs- und Management GmbH (A) |
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BREAK |
| 15:30 |
Lean processes in the hospital
Dirk Pfizer, Division Manager for Healthcare, Pharmaceuticals Porsche Consulting GmbH
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| 16:00 |
The Portuguese experience on quality improvement in health, achievements and the road ahead
Dr. Margarida França (Pl) |
| 16:30 |
Congress closing
Newly elected EAHM President |
| 19:30 |
DRINKS RECEPTION |
20:00
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DINNER AND CONCERT AT THE KONGRESSHAUS, ZURICH
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